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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Boot issue

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1 REPLY 1
09-24-2024 09:31 AM
Hi @RafDude,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your HP laptop is stuck in a boot loop. Since the recovery USB hasn’t helped, there could be several potential causes. Here's a troubleshooting guide to help identify the issue.
Power Reset the Laptop
- Turn off the laptop and disconnect all peripherals (USB drives, external devices).
- Unplug the charger and remove the battery (if removable).
- Hold the power button for about 15-20 seconds to fully discharge any remaining power.
- Plug the charger back in (without the battery if it's removable) and try to turn the laptop on again.
Check for Hardware Issues
- RAM issues can cause boot loops. If you're comfortable, try reseating the RAM.
- If you recently added or upgraded RAM, it may not be compatible or properly seated.
- Ensure the hard drive (HDD/SSD) is properly connected.
Enter BIOS
- Press Esc, F2, or F10 (depending on your model) while the laptop is booting to access the BIOS menu.
- Check if the laptop recognizes the hard drive or SSD. If not, the drive may be faulty or disconnected.
- While in BIOS, ensure the boot order prioritizes the internal hard drive or your recovery USB if you are using one.
Try Safe Mode
- Turn on the laptop and repeatedly press F8 (or Shift + F8) to try booting into Safe Mode.
- If successful, you can check for driver issues, malware, or software conflicts.
Use a Different Recovery Method
- If the recovery USB isn’t working, try creating another bootable USB or Windows Installation Media using a different method, such as Microsoft’s Media Creation Tool on a different computer. Follow the steps to reinstall Windows.
- Reboot from the USB and select Repair your computer from the installation menu to attempt a system repair.
Check for a Faulty Hard Drive/SSD
- If the BIOS recognizes your drive, but you're still in a loop, the drive itself might be corrupted.
- You can attempt to run diagnostics on your laptop by entering BIOS and looking for Diagnostics or HP Hardware Diagnostics. Run a test on the hard drive.
Last Resort: Full Reinstallation
- If nothing works, consider doing a full clean installation of Windows. This will erase all data, so ensure any important files are backed up if possible.
- Boot from a Windows installation USB and select Custom Installation to reinstall Windows.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
Raj_05
HP Support Community Moderator
HP Support Community Moderator
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