Boot issue

[RafDude]

HI...My HP Laptop keeps rebooting after 20 seconds.

It keeps doing this. I have tried a recovery usb and this does not work

[Raj_05]

Hi @RafDude,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP laptop is stuck in a boot loop. Since the recovery USB hasn’t helped, there could be several potential causes. Here's a troubleshooting guide to help identify the issue.

Power Reset the Laptop

• Turn off the laptop and disconnect all peripherals (USB drives, external devices).
• Unplug the charger and remove the battery (if removable).
• Hold the power button for about 15-20 seconds to fully discharge any remaining power.
• Plug the charger back in (without the battery if it's removable) and try to turn the laptop on again.

Check for Hardware Issues

• RAM issues can cause boot loops. If you're comfortable, try reseating the RAM.
• If you recently added or upgraded RAM, it may not be compatible or properly seated.
• Ensure the hard drive (HDD/SSD) is properly connected.

Enter BIOS

• Press Esc, F2, or F10 (depending on your model) while the laptop is booting to access the BIOS menu.
• Check if the laptop recognizes the hard drive or SSD. If not, the drive may be faulty or disconnected.
• While in BIOS, ensure the boot order prioritizes the internal hard drive or your recovery USB if you are using one.

Try Safe Mode

• Turn on the laptop and repeatedly press F8 (or Shift + F8) to try booting into Safe Mode.
• If successful, you can check for driver issues, malware, or software conflicts.

Use a Different Recovery Method

• If the recovery USB isn’t working, try creating another bootable USB or Windows Installation Media using a different method, such as Microsoft’s Media Creation Tool on a different computer. Follow the steps to reinstall Windows.
• Reboot from the USB and select Repair your computer from the installation menu to attempt a system repair.

Check for a Faulty Hard Drive/SSD

• If the BIOS recognizes your drive, but you're still in a loop, the drive itself might be corrupted.
• You can attempt to run diagnostics on your laptop by entering BIOS and looking for Diagnostics or HP Hardware Diagnostics. Run a test on the hard drive.

Last Resort: Full Reinstallation

• If nothing works, consider doing a full clean installation of Windows. This will erase all data, so ensure any important files are backed up if possible.
• Boot from a Windows installation USB and select Custom Installation to reinstall Windows.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support