01-23-2019 01:10 PM
Hello. Yesterday Support Assistant offered me to update BIOS. I aggried. And after 100% done and reboot... I got boot loop. Now I tried to recover BIOS (WIN+B). After 100% done nothing changed... boot loop. Also I tried to update BIOS with USB-flash and downloaded last BIOS update. Hothing results. What can I try to repair the notebook?
01-26-2019 02:26 PM
Welcome to HP Support Community
I appreciate all your efforts and expertise in troubleshooting this issue
At this point I would request you to contact our phone support for service options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
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