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‎01-23-2019 01:10 PM

HP Recommended
Product: 15-BS105NG
Operating System: Microsoft Windows 10 (64-bit)

Hello. Yesterday Support Assistant offered me to update BIOS. I aggried. And after 100% done and reboot... I got boot loop. Now I tried to recover BIOS (WIN+B). After 100% done nothing changed... boot loop. Also I tried to update BIOS with USB-flash and downloaded last BIOS update. Hothing results. What can I try to repair the notebook?

1 person had the same question
1 REPLY 1

‎01-26-2019 02:26 PM

HP Recommended

@Kaza40K

 

Welcome to HP Support Community
 

I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I would request you to contact our phone support for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you 

KrazyToad
I Am An HP Employee

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