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HP Recommended
HP ProBook 440 G4 Notebook PC
Microsoft Windows 11

Hello,

I want to say that when I go to start my pc, I press the power button, but it doesn't work.

Untill I plugged the charger in, when it starts I can plug out the charger now. It means there are no issue with battery health. It is something like my pc forgets that it has a battery. It has it's own power.

Please help me to resolve this issue.

I made a video pls watch it 👇👇👇

[Content Removed]

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

OS Name - Microsoft Windows 11 Pro

Version- 10.0.22000 Build 22000

System Model HP ProBook 440 G4

System SKU 2VE45PA#ACJ

Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, 2712 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date HP P85 Ver. 01.43, 29-07-2022

 

Hello,

These are my pc details Please help me and watch this video to see the problems 

👇👇👇👇

https://drive.google.com/file/d/10a9NiD9v2KIUHJWbnmjNoSRSVfeRqfij/view?usp=drivesdk

 

WhatsApp Image 2022-10-08 at 18.42.00.jpeg

View solution in original post

8 REPLIES 8
HP Recommended

Hello @Rahul1617 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

HP Recommended

OS Name - Microsoft Windows 11 Pro

Version- 10.0.22000 Build 22000

System Model HP ProBook 440 G4

System SKU 2VE45PA#ACJ

Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, 2712 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date HP P85 Ver. 01.43, 29-07-2022

 

Hello,

These are my pc details Please help me and watch this video to see the problems 

👇👇👇👇

https://drive.google.com/file/d/10a9NiD9v2KIUHJWbnmjNoSRSVfeRqfij/view?usp=drivesdk

 

WhatsApp Image 2022-10-08 at 18.42.00.jpeg

HP Recommended

Hello @Rahul1617 

 

Please < calibrate > your battery ...

 

(1) Open Windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1665235474553.png

 

(2Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

HP Recommended

Hello @Rahul1617 

 

(1) Disable Windows Shutdown Sleep and Hibernate

How to disable Sleep Mode or Hibernation

 

(2) Restart Windows and log in. Wait a few minutes.

(3) Shutdown Windows

(4Disconnect charger

(5Press and hold <power> button for 30 seconds

(6Connect charger

(7) Test your notebook

(8) Please report your results

HP Recommended

I'm sorry but couldn't fix.

(⁠╯⁠︵⁠╰⁠,⁠)

 

HP Recommended

Hello @Rahul1617 

 

(1) Download and install

Intel Management Engine Firmware

11.8.92.4222 Rev.A5.8 MBApr 18, 2022Download

HP Battery Health Manager BIOS Setting Update

1.0.2.1 Rev.A0.5 MBNov 20, 2020Download

Intel Management Engine Driver

2205.15.0.2623 Rev.W272.4 MBApr 18, 2022Download

 

(2) Restart Windows

(3) Test again

(4) Please report your results

HP Recommended

Sorry but couldn't fix •́⁠ ⁠ ⁠‿⁠ ⁠,⁠•̀

HP Recommended

Hello @Rahul1617 

 

(1Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

 

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

 

ub6424_0-1666029869996.png

 

 

(3Please report your results

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.