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‎02-21-2024 12:58 AM

HP Recommended
Product: HP Pavilion Laptop PC 14-dv0000 (9WF40AV)
Operating System: Microsoft Windows 11

I have discovered that the power button doesn't work; I can't turn off the PC with the button, nor can I turn it on. Yesterday, I switched off my PC, but this morning when I woke up, the battery was at 0%. If I want to turn on the PC, I plug in the charger, close the screen, and when I open the screen, it will turn on automatically. Trust me, I don't put it to sleep or hibernate.

Category:
1 REPLY 1

‎02-23-2024 06:05 AM

HP Recommended

Hi @Thami444,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

  1. Download the Intel Management Engine Interface (MEI) Driver. Click here
  2. Also update Bios. Click here,

You may also refer to this document for further assistance. 

 

Keep me posted for further assistance..


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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