Boot up issues

[Tee140]

Product: HP 14cm-0099ni

I cannot start this notebook. It asks for the administrator or power on password. I tried some that i thought was it and it locked me out with system locked

[Garp_senchau]

@Tee140, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Perform a Hard Reset:

• Power off the laptop completely.
• Unplug the power adapter and remove the battery (if removable).
• Hold down the power button for about 15-30 seconds.
• Reconnect the battery and power adapter and try turning the laptop on again.

Could you please share the screen shot of the issue you are facing? This will help us assist you better.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,