Boot up problem

[VIRENDRAYADAV00]

Hii 

My hp laptop stuck at hp logo then it shut down

It start hp automatic repair

Then it shows a message that acpi bios error

I had perform hardware check from system diagnositic

It passed all test

I also updated my bios

I also try to install a new windows but it even not showing . It stuck on hp logo and then get shut down

And start hp automatic repair

Please help

[The_Fossette]

@VIRENDRAYADAV00,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c04718479

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[VIRENDRAYADAV00]

Hello friend sorry for late reply The solution you have been sent me before was not working I removed battery and click power button for 15-30 second not worked As I said I perform all step hard drive test Quick test as well as extensive test both test passed I updated BIOS as well I start troubleshooting then it shows death screen Please help

 

 

[Echo_Lake]

@VIRENDRAYADAV00
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. This sounds like the windows operating system is not installed correctly due to that computer is not booting into windows desktop. 

 
The last thing I can suggest trying to restore the computer back to the factory settings. Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[VIRENDRAYADAV00]

I had tried to system recovery but it doesn't get start again blue screen of death appear

I also try to install new window 10 through bootable drive and again blue screen of death appear

Please tell me I have done extensive test for hard drive and system, it shows passed.

Is there any possibility that my hard drive is damaged.

[Echo_Lake]

@VIRENDRAYADAV00

Thank you for posting back. 

Let's run a complete test on the hard drive using HP PC Hardware Diagnostics in order to isolate the failure. 
Please click here to download sp98768.exe, or go to the HP PC Hardware Diagnostics Supporting Website.

1. Plug the AC adapter into the computer.
2. Press the Power button for at least five seconds to turn off the computer.
3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.
5. In the Component Tests menu, click Hard Drive.
6. Click Quick Test.
7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives. The Quick Test begins.
8. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

When a test is complete, the results display on the screen. Test results are also available in the Test Logs on the main menu.

If the hard drive passes the Quick Test, but a problem still exists with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run a specific test, select it from the Hard Drive Tests menu.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution