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Microsoft Windows 11

I don't know if it's related or not, but my HP spectre x360 16in laptop just auto updated. I booted it up and everything was working until the cursor strangely got stuck in the middle of the screen. I couldn't do anything so I turned it off by holding down the power button. Since then, every time I boot it up, it gets stuck on the block screen with the HP logo and the loading circle. Sometimes it'll get stuck on "preparing automatic repair" and either keep going forever or give me the blue screen of death. I've tried looking up what to do, but all the solutions I can find include menus I can't access. Pressing f11 during the boot up just sends the laptop into the preparing auto repair loop.  I'm really frustrated and anxious. I've run system tests and tried resetting the bios security but the tests all come back with everyone as fine, and the bios thing isn't working? Does anyone have any idea what I can do?

1 REPLY 1
HP Recommended

@Stephen_DiF 

 

Welcome to the HP support community.

 

I understand that your Notebook is stuck on HP logo, I am glad to assist you.

If the computer locks up at the HP logo screen or the Windows loading screen, try cleaning the computer vents with compressed air.

Restart the computer. If Windows starts, you are done. 

If Windows does not start, go to HP PCs - Testing for hardware failures.

 

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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