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‎10-29-2019 03:32 PM

HP Recommended

@Snl1

 

Since all the Tests pass, I suggest you perform a Reset. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

KrazyToad
I Am An HP Employee

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‎10-31-2019 12:42 PM

HP Recommended

@  Krazy Toad,

Thanks for your reply.

 

I will read through the mentioned information but it looks quite drastic.

 

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‎11-01-2019 11:00 AM

HP Recommended

@Snl1

 

As suggested please follow the step by step instruction to reset the computer to fix the issue,

 

Keep me posted.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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