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PCGenie0022
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Message 1 of 2
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Boot up

HP Envy
Microsoft Windows 10 (64-bit)

I’ve recently experienced some problems during booting my notebook up. I have no idea on how to fix this problem correctly. When I tried to make a bootable usb it doesn’t recognize anything I have plugged in.

E113C12F-E590-4441-B274-44D95B2039E2.jpeg

9C4EB50A-0938-44D6-B454-13E215CC0D8B.jpeg

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Boot up

@PCGenie0022

 

I understand your concerns.

 

Let's diagnose the issue and confirm whether the Hardware is working fine

 

First restore the BIOS back to defaults

  1. Turn off the computer and wait five seconds.

  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

  4. Press F10 to Save and Exit.

  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

  6. Follow the prompts to restart your computer.

If the issue persists run a Hard drive Test

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive

 

You can also refer to this Link: https://support.hp.com/in-en/document/c01443463

 

Keep me posted how it goes 😊

 


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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