10-21-2019 05:30 PM
I’ve recently experienced some problems during booting my notebook up. I have no idea on how to fix this problem correctly. When I tried to make a bootable usb it doesn’t recognize anything I have plugged in.
10-24-2019 10:43 AM
I understand your concerns.
Let's diagnose the issue and confirm whether the Hardware is working fine
First restore the BIOS back to defaults
Turn off the computer and wait five seconds.
Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
Press F10 to Save and Exit.
Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
Follow the prompts to restart your computer.
If the issue persists run a Hard drive Test
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive
You can also refer to this Link: https://support.hp.com/in-en/document/c01443463
Keep me posted how it goes 😊
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I Am An HP Employee