• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-15-2024 06:03 AM

HP Recommended
Product: Probook 640 G2
Operating System: Microsoft Windows 11

Hey gang! This amazing little laptop is having a plethora of problems. The main showstopper right now is no boot. The issue began recently,  after a scheduled shutdown/restart event failed to complete. The machine was turned off after some time passed,  and on next boots the fans spin up but nothing on screen. Am hoping to avoid having to open and remove disks and adapters and other components just to access and reset CMOS battery. 

 

I think today's first boot attempt actually worked, until I used the startup options to try troubleshoot, which restarted the machine, returning to broken "fans only" state.

 

Have been trying things  like "long press power button" to try to reset without having to open the device etc, but I can't seem to control WHEN the device boots properly.

 

Stumped! Harrumph 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.