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‎04-22-2020 08:52 AM

HP Recommended
Product: HP EliteBook 2170p

I recently got My HP EliteBook 2170p In the mail

and it will not boot up. One error message it gives me When it tries to start up is a media test failure (Code PXE-E61).

The second message it gives me is: “boot device not found 
Please install an operating system on your hard disk

Hard Disk- (3F0)”

Also, when I f10 to open the system configuration it looks *completely* different than described on the website when I try to self service the fix for myself. I have photos of the screens and what they look like but I don’t know if it’s possible to send them or what, but I just need help setting up my pc laptop I just bought. Any help? Thank you 😁😁

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2020 10:27 AM

HP Recommended

@bellanova1001 


Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues. For these issues, you will need to contact HP Customer Support.

 

To contact HP Support  Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎04-22-2020 10:27 AM

HP Recommended

@bellanova1001 


Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues. For these issues, you will need to contact HP Customer Support.

 

To contact HP Support  Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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