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‎12-10-2022 01:40 PM

HP Recommended
Product: HP 250 G5 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I am having issues booting/starting up my HP laptop. Everytime I start it up it takes me to a black screen with the HP logo and 'please wait' then afterwards, a blue screen with choose your keyboard layout - language selection options, then choose an option, then troubleshoot and finally, advanced options. I have tried command prompt (safe mode) and system restore troubleshooting with no avail. Are there any other methods I could try to boot/start my laptop? Thank you very much for your assistance.

 

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