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‎06-19-2024 01:39 PM - edited ‎06-19-2024 01:41 PM

HP Recommended

I am having trouble booting my HP Spectrex360 convertible. When I turn it on it leaves me with a black screen. I am sometimes able to get it to the trouble shoot blue screen. I try to reset everything and click remove everything(I have tried the other option and that does not work). It then in bold Reset this PC with there was a problem resetting your PC. It then takes me back to the blue screen with the options. I tried to use the command prompts but it says something about my files being RAW. If I try any other method of repair it just will eventually tell me to reset my PC. Is there any fix to this? If you need any more information just let me know, Thanks!

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