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Locked

‎01-25-2022 06:41 PM

HP Recommended
Product: HP Notebook - 15t-da000 CTO
Operating System: Microsoft Windows 10 (64-bit)

Laptop - LM9N3RM8

type: 15-da0xxx

When turning on my HP Laptop the first screen shown states: Your username or password is incorrect. Try again later.  With an "OK" choice .   I was not given a choice to enter a username or password.  What or Where would a preload be located.

Other times the first screen shown states:  We are unable to connect right now.  Please check network and try again later.  Again with an "OK" choice.  The laptop automatically connects to the WiFi but I doubt it has down so this early in the startup sequence.  Any suggestions?

Category:
4 REPLIES 4

‎01-26-2022 01:18 PM

HP Recommended

hi, the error screens are of the Windows lock screen or do you view them first?

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‎01-26-2022 02:11 PM

HP Recommended

I am not familiar with your term "of the windows lock screen."  There are no screens before those mentioned.

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‎01-26-2022 04:19 PM - edited ‎01-26-2022 04:19 PM

HP Recommended

what did you think to ha e done that have caused this problem? did you set the password in the BIOS?

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‎01-26-2022 04:48 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
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