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‎09-24-2019 02:00 PM

HP Recommended
Product: HP laptop 15-bs1xx

Hi, I have a HP laptop 15-bs1xx which is 2 years old. It was working fine yesterday and then today I have gone to turn it on and it spent 20 mins loading on black screen. I turned it and on with the power button and it’s said “diagnosing problem” and then the “attempting repairs” screen for an hour. I turned off and pressed esc and then f2 system diagnostics and ran a quick hard drive check and it says “no hard drive installed. Please check that the power and data cables are connected properly”. I tried an extensive check and it said the same thing. What should I do now? Thanks in advance for any help.

1 REPLY 1

‎09-27-2019 07:16 AM

HP Recommended

@Rebecca191,

 

Welcome to the HP Support Community!

 

I recommend you try reseating the hard drive (if you are comfortable) and check if it helps.

 

Follow the steps in the below article to continue troubleshooting.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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