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Booting problem

HP laptop 15-bs1xx

Hi, I have a HP laptop 15-bs1xx which is 2 years old. It was working fine yesterday and then today I have gone to turn it on and it spent 20 mins loading on black screen. I turned it and on with the power button and it’s said “diagnosing problem” and then the “attempting repairs” screen for an hour. I turned off and pressed esc and then f2 system diagnostics and ran a quick hard drive check and it says “no hard drive installed. Please check that the power and data cables are connected properly”. I tried an extensive check and it said the same thing. What should I do now? Thanks in advance for any help.

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Booting problem



Welcome to the HP Support Community!


I recommend you try reseating the hard drive (if you are comfortable) and check if it helps.


Follow the steps in the below article to continue troubleshooting.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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