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- Notebook Boot and Lockup
- Booting time increased after installing AMD Radeon HD 7400M ...

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03-05-2020 11:30 PM
Hello Team HP, I am Pavan kumar having a HP Pavilion G6 1117TX model laptop having AMD Radeon HD 7400M series. When I update my windows to windows 10 and install the driver which windows auto updated. The booting time of my laptop is increased to 2 minute even I using SSD in it and when I uninstall that driver and the catalyst driver as well the booting time of my system is significantly improve to around 26 sec. Even though right now I use my system without above mentioned driver is good but not using my graphics cards service as I use to be. So please resolve my issue because it is not only mine but same for some others Pavilion G6 model. One thing I also mention here that I try some other driver from AMD website but the problem is persist. Thus I request you to provide driver if possible so that I use my Graphics card to its full capacity.
03-10-2020 03:48 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating)
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open the HP Support Assistant, double-click the HP Support Assistant icon
.
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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