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HP Recommended
Pavilion G6 1117TX
Microsoft Windows 10 (64-bit)

Hello Team HP, I am Pavan kumar having a HP Pavilion G6 1117TX model laptop having AMD Radeon HD 7400M series. When I update my windows to windows 10 and install the driver which windows auto updated. The booting time of my laptop is increased to 2 minute even I using SSD in it and when I uninstall that driver and the catalyst driver as well the booting time of my system is significantly improve to around 26 sec. Even though right now I use my system without above mentioned driver is good but not using my graphics cards service as I use to be. So please resolve my issue because it is not only mine but same for some others Pavilion G6 model. One thing I also mention here that I try some other driver from AMD website but the problem is persist. Thus I request you to provide driver if possible so that I use my Graphics card to its full capacity.

1 REPLY 1
HP Recommended

@Pavan89

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open the HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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