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‎11-11-2019 10:19 AM

HP Recommended
Product: HP Envy 15 notebook pc
Operating System: Microsoft Windows 10 (64-bit)

20191111_221042.jpg

kindly resolbe this issue i have done nothing just opened the diagnostic menu and does nothing but when i restart my laptop , it gives me this error. so kindly help me to resolve this.. thankyou

 

1 REPLY 1

‎11-14-2019 04:21 AM

HP Recommended

@ahsan00,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows and you are getting a hard drive error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c01443465

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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