Bootup screen lock password

[Kapadohos]

After a system and bios update, now when I start the netbook, after the HP logo I get a white screen asking me to enter a password and to choose keyboard layout. I never setup a password and I cannot get past that screen to open windows.

What happened and how can I solve this?

[Ozzie-P]

@Kapadohos

Thank you for visiting the HP Support Community.

To prevent access to equipment and/or private information by non-authorized users, we request that users do not share instructions intended to bypass security measures – including passwords – in accordance with the Rules Of Participation:


4.  Protect privacy - yours and others'.

    d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this thread is now locked. If you would like help resetting the password on your product, please Contact HP support in your region.

Thank you. 



I work on behalf of HP.