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SClaptop
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Message 1 of 2
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Bought used computer. Do not have admin or password for it. Cannot change to my info.

HP Recommended
HP stream laptop 14-ds0xxx
Microsoft Windows 10 (64-bit)

bought used computer donot have admin r password. cannot change to my info.

1 REPLY 1
Paul_Tikkanen
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Level 21
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Message 2 of 2
Flag Post
HP Recommended

Hi:

 

See if your notebook is supported by the HP cloud recovery tool.

 

With another Windows PC, make a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with the notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

If your notebook is not supported by the cloud recovery tool, you can order recovery media from HP from the model series' support page.

 

HP Stream 14-ds0000 Laptop PC Software and Driver Downloads | HP® Customer Support

 

If your notebook has a BIOS or power on password, we cannot help you with that.

 

 

 

 

 

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