Brand New HP Envy w/ SSD: "Boot Device Not Found"

[Culdee]

Hello,

I have a brand new (less than 1 week old) HP Envy 15t-as000 w/ a 256GB SSD.  After flawless behavior for 1 week, the laptop can no longer boot.  No boot device is detected.  If I try to run a diagnostic on the hard drive, the BIOS informs me it cannot even detect a hard drive present (see attached image)

I have no idea what happened.  I'm very careful with my machines.  It has not been dropped. It has not been dropped on, or taken any sort of blow in any way.  I just pressed the power button one day (yesterday) and I see this:

 

[Lord_Nikon]

With this computer being only 1 week old I'd recommend returning the unit to the retailer for a refund, sounds like a loose connection on the hdd

[Huffer]

That is why there is a warranty. I had the same thing happen with a new Lenovo laptop I bought last year (and have since replaced with an HP). The M.2 mSSD went bad and disappeared from the BIOS. Lenovo was good enough to send me a replacement drive only which I swapped in and restored from my backup. See if you can contact HP through the Support Case interface and get them to do the same for you. And you may have the option to return it to the retailer. You did back up any data you created on the laptop, right?

http://h20566.www2.hp.com/portal/site/hpsc/public/scm/home?ac.admitted=1471295959791.1123376534.1994...

[Culdee · Accepted solution]

Thanks for the advice. I followed through on your recommendations and sent the laptop back to HP for replacement (I bought this unit straight off the HP website).

I'm frustrated though because after all taxes and shipping charges both ways, I had to pay an additional $10.  The grand total for the replacement order was $739.79 vs. $730.90 for the original purchase.  Why am I being penalized $10 ($8.89 to be exact) for a mistake that wasn't even my fault?

Also, I had to pay $24.83 at FedEx for the packaging to send the laptop back.  How was I supposed to know I should have brought the orignal packaging with me from Seattle, WA to Ithaca, NY because the SSD was going to fail in my college dormitory?

So in the end, my $730.90 HP Envy is now going to cost $739.79 identical replacement unit + $24.83 FedEx laptop packaging = $764.62.

Bottom line: HP's screw-up costed me $33.72!  Not the end of the world but still a nice ding when one isn't yet a career elite with a nicy cushy salary.