Brand new HP Spectre BL103NG - Not switching on

[dajackel12]

Hi, Thanks for the reply CherylG

Just an update, the laptop was picked up by HP UK yesterday and hopefully should reach HP today.

I'll keep this thread updated as I hope it may help others.

[CherylG]

Good luck! Hopefully all will go smoothly. Do keep us updated.

[dajackel12]

Hi,

Just an update,

So the Spectre was collected by a DPD courier on Thursday at 2.30pm and I was expecting to get some sort of update the following week.

The following day I get a message by text in the afternoon stating my items been shipped and I can track it, I was confused and worried that they've not been able to get the spare parts.

Called Hp and I'm told they've fixed it!! I asked what the issue was and she checked the technicians report and said it was a faulty power adaptor! The tech replaced the adaptor and updated the BIOS settings for the laptop and all is good!

I have to say I'm really impressed with the repair service, I was very worried as the laptop was not a UK model and was scared they wouldn't have the part but luckily it turned out to be just the adaptor. The turnaround time was excellent.

I've not received the laptop just yet to test it but once it arrives and it's tested I'll mark the problem as Solved and update this.

Thanks again

[CherylG · Accepted solution]

@dajackel12

That is great news! Happy to hear it has apparently been resolved with just a power adapter. Like I mentioned earlier, I have seen a few reported as bad out of the box.Maybe USB-C adapters are more fragile.

Let us know when you finally get to boot and experience the new Spectre. I have been impressed with both of my loaner/test Spectres. Think I actaully prefer the smaller Spectre 13 I used last year just for mobility. The Spectre 15 BL100  I am using this year is just as impressive in performance.

[dajackel12]

Hi,

Just an update, received the laptop from HP the other day and it's all good!

No issues at all, I have to say the service was amazing although i did have a few issues with the initial collection .

A big thank you to @CheryIG

And if anyone else has the same issue or needs to contact HP here's my tips.

In the UK the contact centre is only open Monday to Friday , it's best to call in first thing in the morning as it does get busy.

If you can't wait until the weekdays then you may be able to contact HP US Live Chat and they can help you out (that's how I booked my first collection of the Laptop)

When the collection has been arranged please please double check that they have the correct address and the collection date is correct. I had an issue where the first advisor that booked the collection gave me the wrong collection date. And secondly the address she put for the collection was wrong so I had to wait 2 days to get it amended and collected.

Last one is that to keep the laptop safe during transit I placed the laptop is a protective sleeve and handed it to the courier, I'm sure it will be fine by its self but there's no harm in some extra protection during transit. The technician returned the laptop in the sleeve too.

I am surprised that this did happen with a brand new laptop but I'm happy that it was resolved in the end.

Great service.