Brand new lap top doesn't turn on after first start and upgrades applied

[Òscar1974]

I just took my bran new Pavillion Plus out of the box, started it, went to the initial start up process... after a while it detected maintenance to be performed and software to upgrade, it proceeded from 0% to 100% then it seemed to go for a restart and... never turned on again... now start button led light blinks white, power plug is white but it does nothing...

[Sneha_01]

Hi @Òscar1974,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Pavilion Plus laptop may be stuck after a firmware or software update. Here are some steps to try and resolve the issue:

1. Perform a Hard Reset:

• Disconnect the power adapter and remove any external devices (USB drives, etc.).
• Press and hold the power button for 15-30 seconds to drain any residual power.
• Reconnect the power adapter and try turning it on again.

2. Check for LED Indicators:

• The white LED on the power button and power plug indicates that the laptop is receiving power.
• If it still won't turn on, it may be stuck in a boot loop or post-update failure.

3. Reset the BIOS (Hard Reset):

• With the laptop powered off, press and hold Windows + B (or Windows + V) while also holding down the power button for 2-3 seconds.
• This should attempt to recover the BIOS settings and could resolve any issues caused by a failed update.

4. Disconnect Power and Try Battery Reset:

• If the laptop has a battery reset pinhole, you can use a paperclip to press the reset button. This is sometimes located on the bottom of the laptop.

5. Allow the Laptop to Cool:

• If the laptop was running for a long time during the update process, it might have overheated. Let it cool down for 15-20 minutes and then try turning it on again.

6. Check for Loose Connections:

• Make sure the power adapter is securely connected to both the laptop and the power outlet. Try using a different power outlet if needed.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support