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HP Recommended
HP Pavilion Plus 16 inch Laptop PC 16-ab1000 (91D15AV)
Microsoft Windows 11

I just took my bran new Pavillion Plus out of the box, started it, went to the initial start up process... after a while it detected maintenance to be performed and software to upgrade, it proceeded from 0% to 100% then it seemed to go for a restart and... never turned on again... now start button led light blinks white, power plug is white but it does nothing...

1 REPLY 1
HP Recommended

Hi @Òscar1974,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like your HP Pavilion Plus laptop may be stuck after a firmware or software update. Here are some steps to try and resolve the issue:

1. Perform a Hard Reset:

  • Disconnect the power adapter and remove any external devices (USB drives, etc.).
  • Press and hold the power button for 15-30 seconds to drain any residual power.
  • Reconnect the power adapter and try turning it on again.

2. Check for LED Indicators:

  • The white LED on the power button and power plug indicates that the laptop is receiving power.
  • If it still won't turn on, it may be stuck in a boot loop or post-update failure.

3. Reset the BIOS (Hard Reset):

  • With the laptop powered off, press and hold Windows + B (or Windows + V) while also holding down the power button for 2-3 seconds.
  • This should attempt to recover the BIOS settings and could resolve any issues caused by a failed update.

4. Disconnect Power and Try Battery Reset:

  • If the laptop has a battery reset pinhole, you can use a paperclip to press the reset button. This is sometimes located on the bottom of the laptop.

5. Allow the Laptop to Cool:

  • If the laptop was running for a long time during the update process, it might have overheated. Let it cool down for 15-20 minutes and then try turning it on again.

6. Check for Loose Connections:

  • Make sure the power adapter is securely connected to both the laptop and the power outlet. Try using a different power outlet if needed.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

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Sneha_01- HP support
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