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Ekmartin5
New member
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Message 1 of 2
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Brand new laptop won’t turn on

HP Recommended
HP Laptop 15-dw1083wm
Microsoft Windows 10 (64-bit)

I got my new HP Laptop 15-dw1083wm about 2 weeks ago and have only used it maybe twice. It wasn’t plugged in so the battery was dead, but when I plugged it in and booted it up I got notified by HP support that it needed a BIOS update. I ran the update and afterwards it said it was restarted, but never came back up.

 

I thought maybe it was because it needed to charge but hours later it still won’t turn on. I tried the holding b or v and the windows button followed by the power option and nothing happened. This laptop does not have a removable battery on the back, nor a light near the power button to show if it’s just the screen that’s not turning on.

 

I know it’s charging because there is an orange light where the power cord goes in. I’m not sure what else to do, this laptop is brand new so I’m very confused about what could be happening. 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi@Ekmartin5, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the  Notebook is not Powering ON,

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

 

 

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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