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Brand new laptop wont turn on

HP Recommended
HP 15

I got this laptop from walmart 3 days ago and today it won't turn on after setting it to sleep. 

 

Any help would be appreciated. 

3 REPLIES 3
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Hi

Take it back and allow them to show you how, If they can't take your money elsewhere.

 

https://support.hp.com/us-en/document/c03518165

 


PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html


A Nod Is As Good As a Wink...
Lil_Boy_Blue

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Message 3 of 4
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Thanks for replying but it still wont start on

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AND how did the seller react when you returned it for a refund?


A Nod Is As Good As a Wink...
Lil_Boy_Blue

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