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‎05-09-2020 05:01 PM

HP Recommended
Product: Hp pavilion hp17g121wm product# N9E13UA
Operating System: Microsoft Windows 10 (64-bit)

1. How do I bypass the admin/power on password to my hp17-g121wm, pavilion?Windows 10 64gb.

 

2. I also think I need the original recovery discs for the PC. As I purchased from a friend, sh said she had wiped it and set a password in which she doesn't remember... here I am, unsure what to do... S.O.S!!! 🤯😞

1 REPLY 1

‎05-11-2020 09:59 PM

HP Recommended

@RachelRedd_23 

I'm really sorry that we can not help you with this, but Community policy prohibits us from assisting you in any way with bypassing or resetting passwords.

For BIOS password resets, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard for BIOS password resets, you could take the PC to a local repair facility to see if they can do it for you -- but we are unable to assist in that.

For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/ru/ru/contact-hp/phone-assist.html



I am a volunteer and I do not work for, nor represent, HP
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