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‎05-23-2024 11:18 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z7AV)
Operating System: Microsoft Windows 11

Hi!

 

My CAPS LOCK key does not work properly. It turns on and off randomly.

I tried updating BIOS, and drivers, but the problem still occurs. For a few months I used Power Toys, and disabled CAPS LOCK, but it was temporary solution. I would gladly hear some suggestions how to fix it.

Thanks in advance.

Category:
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1 ACCEPTED SOLUTION

Accepted Solutions

‎05-26-2024 06:56 AM

HP Recommended

Hi @Hubert142,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with the caps lock key on your Laptop keyboard.

A) Perform a power drain on your PC.

 

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for it to boot into Windows.

 

B) Update the BIOS for your PC by clicking on the link and let me know if that resolves the issue.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

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1 person found this reply helpful
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3 REPLIES 3

‎05-26-2024 06:56 AM

HP Recommended

Hi @Hubert142,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with the caps lock key on your Laptop keyboard.

A) Perform a power drain on your PC.

 

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for it to boot into Windows.

 

B) Update the BIOS for your PC by clicking on the link and let me know if that resolves the issue.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎05-26-2024 09:35 AM

HP Recommended

The Power Drain has done it. I had  the latest version of BIOS, so I just skipped that part.

Thank You

Reply
Was this reply helpful? Yes No

‎05-28-2024 06:14 AM

HP Recommended

Hi @Hubert142,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Reply
Was this reply helpful? Yes No
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