CMOS Reset: 502 error on startup

[_S_1]

Hi,

Two weeks back my laptop automatically shutdown without any warning at 30% , and on start up I used to get CMOS reset: 502 error. Gradually the percentage increased to 64% and got my battery replaced. Now laptop locked up and on startup I got the CMOS reset 502 error again and date/time is wrong and is according to the date/time during lock up. Is it normal to get CMOS error after lock up, because I don't get the error if I shutdown my system manually? 

Please let me know if there's any issue with my hardware or software at the earliest.

Thanks in advance.

[ub6424]

Hello @_S_1 

Sorry to hear that you are having problems ... 

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

or

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32

[_S_1]

Product number: 5AY25PA

BIOS version/date: Insyde F. 41, 19-04-2022

[ub6424]

Hello @_S_1 

(1) Install/Update

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A

42.7 MB

Jun 12, 2020

Download

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A

7.7 MB

Jul 24, 2018

Download

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(3) Please report your results