Can not Turn it on

[Solecosta]

Hello .... 

The laptop doesn’t turn on anymore 

it’s happen a year ago . I order a new charger from website and after plug in the computer it’s works again with no problem  . After few days I plunged the old charger to check if there was a problem with the old charger and it still works . 

look like the computer works normally but there is some static problem ..... 

Actually  I’m block out in Argentina because of covid 19 .... I have no access to my second charger 

there is any sequence ok key To press or anything to do to make the computer start working again ?

thank you 

Alex 

[Solecosta]

If it can help 

no blinking light the computer side nearby the electricity plug 

[Solecosta]

It look like when the Battery inside the computer it’s totally at zero . The charger (90 watts) can not charge it anymore and the computer can not turn it on 

[Jay_G24 · Accepted solution]

Hi @Solecosta

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Try the steps below to resolve the issue-

Step 1: Remove discs and devices

Step 2: Perform a hard reset

Step 3: Run hardware diagnostic tests

Step 4: Refresh or reset your PC

For instructions, refer to the document - Computer Does Not Start (Windows 10, 😎

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!