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user1993
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Message 1 of 2
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Can't boot / Caps lock blink error code 2 long - 2 short

HP Recommended
HP ProBook x360 11 G3
Microsoft Windows 10 (64-bit)

Hello, I have an HP ProBook X360 11 G3 laptop with Windows 10. It will no longer boot into Windows or BIOS. The caps lock light gives 2 long & 2 short flashes. I have seen in other posts that this is a corrupted BIOS file.

 

 However, I have tried several of the solutions and have yet to have any luck getting into the BIOS. Nothing displays on the screen. The power light remains solid when powered and the caps lock light will go through its error flashes continuously.

 

I have tried hard resetting the laptop by removing the battery and charger then discharging power by holding down the power button for 30 seconds. I've tried removing the CMOS battery, a different SSD, and powering on without the battery just with the charger. 

 

The BIOS recovery method with either WINDOWS KEY + B or V has not produced any results. 

 

Any help / advice from anyone on here or from HP would be greatly appreciated. Thanks!  

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WAWood
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Message 2 of 2
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@user1993 

Here are some more troubleshooting steps you can try: https://support.hp.com/us-en/document/c02693833



I am a volunteer and I do not work for, nor represent, HP
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