• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎01-06-2022 01:43 PM - edited ‎01-06-2022 08:03 PM

HP Recommended
Product: Hp 14-dk1022wm
Operating System: Microsoft Windows 10 (64-bit)

My wife created a password and forgot it. So, I got out my trusty password software and tried to boot from it. I ended up with a BSOD stating that the bios in this system isn't ACPI compliant. I've been researching for 2 hours but my situation is unique. Most posts are about loading an OS while my OS is fine. I just lost the password and trying to boot from my password software in order to reset itHP ACPI MESSAGE.jpg

 

Thank you for any advice!

Category:
2 REPLIES 2

‎01-06-2022 06:50 PM

HP Recommended

@sunseeker7777 

Sorry, but forum rules prevent us from assisting you in resetting your password.



I am a volunteer and I do not work for, nor represent, HP
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-07-2022 06:17 AM - edited ‎01-07-2022 06:19 AM

HP Recommended

Thank you for visiting the HP Support Community.


As our Expert @WAWood  answered please take now that according to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.