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‎05-19-2020 11:26 PM - last edited on ‎05-20-2020 07:41 AM by Retired

HP Recommended
Product: Hp laptop 15q- ds0xxx
Operating System: Microsoft Windows 10 (64-bit)

Product name - hp laptop 15q - ds0xxx

Product family- hp notebook

Boot up problem.

Won't able to startup computer.

Need emergency help.

[edit]

1 REPLY 1

‎05-20-2020 12:41 AM

HP Recommended

Hi,

Can you provide the exact model or product number of your notebook. Here is how to find it.

Model number

 

First, try performing hardware diagnostics at boot and see if there are any hardware problems.

Turn off the PC by holding the power button. Turn on PC and repeatedly keep pressing ESC until the startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

How are you trying to reinstall the OS. Did you create an USB drive from Microsoft?

https://www.microsoft.com/en-us/software-download/windows10

 

or are you using HP cloud recovery?

https://support.hp.com/in-en/document/c06162205

 

Let me know,

David

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