Can't enter BIOS Setup on HP laptop

[DC-10]

Hello all! 

I have a roughly 6 year old HP 15-f039wm laptop. I am unable to enter the BIOS Setup. I have cleared the CMOS already. Recently, I updated the BIOS to version F.42. I don't know if that changes anything.

Currently, I get stuck at this screen:

Top left corner of screenBottom left corner of screen

I am able to successfully enter the Startup menu by pressing ESC. However, even from there I can't enter BIOS setup; it just shows the single cursor at the top left of the screen. Is there anything I can do? The laptop successfully boots into Windows 10, so I don't think there's any issues with the BIOS itself. 

[praveenbv]

Hi@DC-10, Welcome to the HP Support Community!

This method to be very helpful and simple too.  https://support.hp.com/ca-en/document/c02693833

1. Turn off the computer, and then connect the power cord.

2. Press and hold the Windows key  and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.

3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

   The HP BIOS Update screen displays and the recovery begins automatically. Follow any on-screen prompts to continue the startup to complete the recovery.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[DC-10]

Thank you for responding, Praveenbv. 

I will try that method and update as soon as I have time. 

[praveenbv]

sure, take your time.