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Z Book
Microsoft Windows 10 (64-bit)

Hi,

I'm completely stuck at login my computer. At the 'power-on authentication' of HP sure start I used to always use my fingerprint to log. However, this doesn't work all of the sudden.. I tried logging with a password but it's always incorrect. I don't think this is a password I created myself? 
I'm getting pretty desperate here. 

Thanks in advance!

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