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‎08-19-2022 02:13 PM - last edited on ‎08-19-2022 06:06 PM by Retired

HP Recommended
Product: HP Pavilion x360 Convertible Laptop PC 14m-dw1013dx
Operating System: Microsoft Windows 11

I can get into my Microsoft account and it says the recovery key isn’t there. I can’t even reset my laptop. I tried all the options and am completely stuck at the Bitlocker recovery key screen.

Category:
1 person had the same question
2 REPLIES 2

‎08-27-2022 05:53 AM

HP Recommended

Hi @Jessbon12

 

Welcome to the HP Support Community. 

 

I understand that you are unable to find the Bitlocker key. I'd like to help!

 

Please follow the steps from the link here.

 

Note: Keeping UEFI firmware up to date before installing this Windows update is strongly advised.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping.

Nal_NR-Moderator
I am an HP Employee

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‎08-30-2022 02:31 AM

HP Recommended

Hi @Jessbon12,

 

We did not hear from you. Are you still looking for assistance? Let us know.

Nal_NR-Moderator
I am an HP Employee

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