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Locked

‎04-09-2024 04:51 PM

HP Recommended
Product: OMEN by HP - 15-ce511tx
Operating System: Microsoft Windows 10 (64-bit)

I started getting a cmos 502 error and now my bios has a admin pass on it, oh and everything is in Chinese...  This all happened because one day I went to boot up my laptop and I got a Error code 0xc0000185. One easy solution was take the laptop apart and unplug then plug back in my hard drive which is what started all the cmos problems and everything else. 

 

I have tried  to usb recovery/restore it goes thru but doesn't get rid of admin pass. I have tried to flash bios,nothing. If I try to do anything during the loading, like press f2 or anything. I ran the hard drive diagnostics and my hard drives pass but can't be accessed to load my OS...Help me pls,

 

1 REPLY 1

‎04-09-2024 04:53 PM

HP Recommended

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

MayS

I work on behalf of HP
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