Can't get to the password screen to enter password

[BruceFur]

On startup, get the Windows logo, then get the initial wallpaper screen with time and date in the lower left. Can't get passed this screen to the next one where I would enter the password. The password screen flashes up for a split second and goes away. In short, I can't get into the computer because I can't enter the password. I have tried a hard restart and a system restore, which failed.

[Raj1788]

@BruceFur

Thank you for joining the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue after an update?

How long are you facing this issue?

Did you try using the onscreen keyboard and check if it works?

Let's try Resetting Your Computer and check if it works.

Click on this link: https://support.hp.com/in-en/document/c04742289 and follow Perform a Windows 10 system reset through Windows Recovery Environment

Keep me posted, how it goes!

Have a great day!

Cheers:)

[BruceFur]

Raj,

Thank you for your input. This is not an issue immediately after an update, and it only began a few days ago. How do I  check any keyboard when I can't open the computer? The same applies to the link that you provided; I can't open the computer to even click on it.

Again, the sign-in screen (password screen) doesn't come up. I can hit "Esc" during a startup and access the "F" keys menu, but I haven't had any success with any of those fixes either. The scans that I have run show everything is ok.

[BruceFur]

Raj,

You asked if my problem happen after an undate. Although it did not, it actually did happened when I was trying to uninstall the Avast antivirus program. The computer froze so I turned it off, and never could restart it again. Hope that may help you some.

[Raj1788]

@BruceFur

Thanks for the reply

I suggest you use the onscreen keyboard to login to your computer.

Then, click on this link: https://support.hp.com/us-en/product/HP-15-Notebook-PC-series/6529963/model/6841707/document/c037389... and follow the troubleshooting step.

Keep me posted, how it goes!

Have a great day!

Cheers:)