Can’t log in after creating new account.

[C4l09]

Hi, not sure if this is the right place to ask, but I am running into a blue screen that says:

“The User Profile Service failed the sign-in.

User profile cannot be loaded.”

when I try to log into the new account. It’s fine that I can’t log into that account (which has not been set up yet). The problem is that now I cannot log into any other account, so I am stuck in an endless loop of trying to log into that new account and I can’t try to log into any other account.

[ub6424]

Hello @C4l09 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[C4l09 · Accepted solution]

Hi @Ub6424, thanks for your reply, sorry for my late response (busy week). I managed to figure out how to log back in a different way than what you posted (I hadn't seen your reply at the time).

First (from some searching in Google) I was able to find you can access certain options if you hold the Shift key when you click the restart button. From the menu that came up I went to the Troubleshoot menu and then to the Recovery Manager. From the Recovery Manager I was able to do a full back up of my files unto a flash drive (just in case); fortunately I didn't store many files in the machine so it didn't take long.

Next I happened to click on the Reset This PC menu form the additional options that show up if the hold down the Shift key while clicking restart. From there I noticed that there was an option to essentially factory reset the machine with two options:
1. Keep personal files
2. Delete everything

I obviously opted to keep personal files so I clicked reset. This process did take a while (approximately an hour) but afterwards I was able to click log in to the account I had just created and it booted up no problem. After switching accounts to the primary account I was happy to see that all of my files were still there and all of them opened just fine. One downside to what I did was that it did remove all applications that did not come installed from the factory.

Again, sorry I forgot to check back in here to see if there were any responses in time before I started just clicking around and hoping for the best. Hopefully this can help anyone who runs into the same issue.

[ub6424]

Hello @C4l09 

Thanks for reporting.

Please run the tests so we can make sure there are no hardware issues.

See my previous post.

Kind regards