-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Can't login and cannot set up pin either

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
09-14-2022 11:08 AM - edited 09-14-2022 11:43 AM
Hello,
I am quite concerned that my Hp laptop will not allow me to sign in and gain access to the computer anymore. I keep signing in but it takes me to the pin set up stage every time and then says ‘something went wrong’ with that stage. The next thing I was asked to do was skip the process but every time I do, it takes me all the way back to the sign in page. During this process the screen went blank and I struggled quite a bit to turn it on. It is a Hp envy x360 convertible. It will be well appreciated to gain some information on this soon. Thank you
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.