Can't remember password. Can't access computer.

[favre4mvp]

I haven't used my laptop in approx 2 years so I apparently forgot my password. (Thought I remembered it but it keeps telling me it is incorrect.) I do not have a "hint" set up. Since it is the initial log in there is no way to click on "forgot password". Is there any way to gain access to my laptop? This is an older laptop so it is not under warranty so I doubt HP is going to help me.

Thanks in advance.

[Jeet_singh]

Hi @favre4mvp,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you have forgotten password for your PC. Don't worry I'd like to help you out.

To provide you with an accurate solution, I'll need a few more details:

Did you make any software or hardware changes on your PC?

Is your PC asking for windows login password or the BIOS password?

HP cannot recover or reset your password if it is lost or forgotten. HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten. If you do not have a password reset disk and you forget your password, you may be directed to perform a full recovery to original factory conditions and will lose any data that was not backed up to an external location.

Before you proceed to perform a System recovery, I would suggest you could try these steps here:

Use one of the following options to reset the password for your local account.

* If you have created a password reset disk, use the disk to reset your password. SeeReset your local user account password using a password reset disk.

* If you do not have a password reset disk, you may be able to reset the password from a different administrator account. See Changing the password from another User Account in Windows 7.

* If you are not able to access the account see Accessing files and folders from an account when no other option is available. 

For more assistance, please follow this link: HP PCs - How to Change or Reset Password (Windows 7)

If you have recovery partition intact on your PC you can try performing recovery and check if it helps.

Refer this article to know how to perform system recovery from the partition.

If you don't have a recovery partition on your PC. Please contact HP Support and order a set of recovery discs.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,