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Magicmoo
Level 1
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Message 1 of 6
94,391
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Can't sign in as keyboard letters not working only numbers

HP Recommended
Hp15-ba077sa
Microsoft Windows 10 (32-bit)
Suddenly my laptop won't let me login as the letters on keyboard are not working, only numbers.

I cannot access the control panel to attempt to remove the keyboard driver and re Install.

I've tried rebooting with battery out etc

I've even tried a factory reset.

This laptop is 14 months old.

Please help.
5 REPLIES 5
iomare
Level 15
Level 15
12,365 9,621 2,455 4,618
Message 2 of 6
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Hi,

 

You can use an external USB keyboard. Turn off PC by holding power button and reboot with external keyboard attached.

 

Do you have numlock switched on? Is login asking for pin or password?

 

Hope it helps,

David

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Magicmoo
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Message 3 of 6
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Hi

I've got a keyboard attached. Didn't solve it either. It's not numlock as that side works as do the numbers along the top. Just not letters.

My hp asks for my login when I turn on. Like usual. And this involves letters. So I can't login to my device.

Was fine yesterday. Turned it on today with these issues.
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iomare
Level 15
Level 15
12,365 9,621 2,455 4,618
Message 4 of 6
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So we are talking about the startup password (set in BIOS) and not the Windows login password?

 

What is written on the screen? Does the enter key work on the notebook? 

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utmelanie
Level 1
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Message 5 of 6
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Not sure if this will help, but the same thing just happened to me, and it was in fact a pin/password issue. It was only letting me type numbers, I restarted the computer, got an external keyboard, everything. Finally I clicked on the “sign in options” area, and it said “pin” or “Microsoft account password” (when I hovered over the pictures) I selected the “Microsoft account password” picture, and it worked perfect! Somehow, the “pin” setting must have gotten selected. Hoping this helps someone! 🙂
1 person found this reply helpful
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Tatjana80
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Message 6 of 6
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Omg thank you so much!!

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