cancel
Showing results for 
Search instead for 
Did you mean: 
Magicmoo
New member
2 1 0 0
Message 1 of 6
22,581
Flag Post
HP Recommended

Can't sign in as keyboard letters not working only numbers

Hp15-ba077sa
Microsoft Windows 10 (32-bit)
Suddenly my laptop won't let me login as the letters on keyboard are not working, only numbers.

I cannot access the control panel to attempt to remove the keyboard driver and re Install.

I've tried rebooting with battery out etc

I've even tried a factory reset.

This laptop is 14 months old.

Please help.
5 REPLIES 5
Level 15
Level 15
9,839 9,788 1,922 3,680
Message 2 of 6
22,511
Flag Post
HP Recommended

Can't sign in as keyboard letters not working only numbers

Hi,

 

You can use an external USB keyboard. Turn off PC by holding power button and reboot with external keyboard attached.

 

Do you have numlock switched on? Is login asking for pin or password?

 

Hope it helps,

David

0 Kudos
Magicmoo
New member
2 1 0 0
Message 3 of 6
22,502
Flag Post
HP Recommended

Can't sign in as keyboard letters not working only numbers

Hi

I've got a keyboard attached. Didn't solve it either. It's not numlock as that side works as do the numbers along the top. Just not letters.

My hp asks for my login when I turn on. Like usual. And this involves letters. So I can't login to my device.

Was fine yesterday. Turned it on today with these issues.
0 Kudos
Level 15
Level 15
9,839 9,788 1,922 3,680
Message 4 of 6
22,492
Flag Post
HP Recommended

Can't sign in as keyboard letters not working only numbers

So we are talking about the startup password (set in BIOS) and not the Windows login password?

 

What is written on the screen? Does the enter key work on the notebook? 

0 Kudos
utmelanie
New member
2 2 0 2
Message 5 of 6
22,372
Flag Post
HP Recommended

Can't sign in as keyboard letters not working only numbers

Not sure if this will help, but the same thing just happened to me, and it was in fact a pin/password issue. It was only letting me type numbers, I restarted the computer, got an external keyboard, everything. Finally I clicked on the “sign in options” area, and it said “pin” or “Microsoft account password” (when I hovered over the pictures) I selected the “Microsoft account password” picture, and it worked perfect! Somehow, the “pin” setting must have gotten selected. Hoping this helps someone! 🙂
Tatjana80
New member
1 1 0 0
Message 6 of 6
9,505
Flag Post
HP Recommended

Can't sign in as keyboard letters not working only numbers

Omg thank you so much!!

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation