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- Can't sign in as keyboard letters not working only numbers

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06-09-2018 06:22 AM
Product: Hp15-ba077sa
Operating System: Microsoft Windows 10 (32-bit)
Suddenly my laptop won't let me login as the letters on keyboard are not working, only numbers.
I cannot access the control panel to attempt to remove the keyboard driver and re Install.
I've tried rebooting with battery out etc
I've even tried a factory reset.
This laptop is 14 months old.
Please help.
I cannot access the control panel to attempt to remove the keyboard driver and re Install.
I've tried rebooting with battery out etc
I've even tried a factory reset.
This laptop is 14 months old.
Please help.
5 REPLIES 5
06-09-2018 08:15 AM
Hi
I've got a keyboard attached. Didn't solve it either. It's not numlock as that side works as do the numbers along the top. Just not letters.
My hp asks for my login when I turn on. Like usual. And this involves letters. So I can't login to my device.
Was fine yesterday. Turned it on today with these issues.
I've got a keyboard attached. Didn't solve it either. It's not numlock as that side works as do the numbers along the top. Just not letters.
My hp asks for my login when I turn on. Like usual. And this involves letters. So I can't login to my device.
Was fine yesterday. Turned it on today with these issues.
07-15-2018 09:44 PM
Not sure if this will help, but the same thing just happened to me, and it was in fact a pin/password issue. It was only letting me type numbers, I restarted the computer, got an external keyboard, everything. Finally I clicked on the “sign in options” area, and it said “pin” or “Microsoft account password” (when I hovered over the pictures) I selected the “Microsoft account password” picture, and it worked perfect! Somehow, the “pin” setting must have gotten selected. Hoping this helps someone! 🙂
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