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Locked

‎10-09-2022 11:25 PM

HP Recommended
Product: HP EliteBook 850 G7 Notebook PC IDS Base Model
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to update my BIOS on this laptop so that I can set 'Wake on USB' so that the keyboard attached to my KVM Switch can cause the laptop to wake up when hibernating.  So I reboot and press the ESC key until I get the menu.  In the menu I scroll down to BIOS Settings (F10).  When I select that option I'm presented with a screen that displays a large QR code and asks for some sort of key or passcode.  Why is this being presented and how can I get past it so that I can see my actual BIOS settings?

Also, while booting, it is displaying 'Protected by HP Surestart'.  (Not sure if that has anything to do with this or not.)

Category:
1 person had the same question
1 REPLY 1

‎10-10-2022 06:47 AM

HP Recommended

Hey @KGroninga1  🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.
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