Cannot Re boot Lap top after installing recovery USB

[DOM_63]

I have tried to install a new re boot USB from HP. The programme runs right through to the end but fails to launch

[Paul_Tikkanen · Accepted solution]

Hi:

The only suggestion I can offer if the HP recovery media doesn't work, would be to make your own...

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can reinstall the drivers and available software from the PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-15-bw000-laptop-pc/15551418

[DOM_63]

Hi many thanks for your help

It has worked.

Dissapointed though HP charge £50

For a usb recovery that didn't work

[Paul_Tikkanen]

You're very welcome.

I would try and get my 50 quid back.

If you don't have a contact number for HP, here is the link I have below...

https://www8.hp.com/uk/en/contact-hp/phone-assist.html