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pedro90
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Message 1 of 2
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Cannot access BIOS Setup

HP Recommended
OMEN by HP - 15-dc0031np
Microsoft Windows 10 (64-bit)

Hello,

 

I need to access the BIOS setup to enable virtualization to use Docker Desktop in my laptop. However, whenever I access the boot menu, go to F10 BIOS setup, I am asked for an Administrator Password, which I do not possess. How can I get this credential?

My SN: [Personal Information Removed]

1 REPLY 1
WAWood
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Message 2 of 2
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HP Recommended

@pedro90 

Sorry, but you basically can't -- as there is no default BIOS password.
Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.

BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP
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