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‎04-12-2020 08:33 AM

HP Recommended
Product: ProBook 430

I just purchased this laptoop used and upon arrival, it would not boot into Windows. I had assumed that I was mislead in the product description and that I had no OS installed. No big deal, I downloaded Linux Mint and was able to boot from the USB and install that just fine.

 

However, now I have a Windows USB and it will NOT boot from this device. I have tried 2 different ones so far (that work on other machines). Each time the computer starts, I click the F9 option to boot from the USB, after a quick flash, I eventually get the dreaded "No Bootable Device Found" message. I have tried enabling / disabling Legacy Mode. I have attempted to disable SecureBoot, thogh, my BIOS will not allow me to make this adjustment as the checkbox is simply greyed out.

 

Quite frankly, I've researched myself silly and cannot find any further advice. Any help would be greatly appreciated.

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3 REPLIES 3

‎04-13-2020 03:00 PM

HP Recommended

@sadllama 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

 

To contact HP Support  Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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‎04-15-2020 08:59 PM

HP Recommended

Thank you, but I purchased this item "used" so I'm fairly certain that I have no warranty.

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‎04-16-2020 08:41 AM

HP Recommended

@sadllama 

You're right -- I didn't see the "used" remark.

 

Since this PC boots from Linux install media and other PCs boot from USB sticks that this PC does NOT boot from -- I have no idea what to tell you.  As if it was the usual Secure Boot issue that plagues modern PCs, it would not boot from the Linux install media.

 

Sorry, but most folks sell their laptops because they don't work right anymore and they don't want to sink money into fixing them.

 

 



I am a volunteer and I do not work for, nor represent, HP
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