Cannot down load HP App on I Pad IOS 9.3.5 "Not compatible is the response"

[RD_11]

Trying to download HP App on Ipad with IOS 9.3.5.  App response is "Unable to Purchase"  "HP App is not compatible with this IPAD.  Not sure why as the IOS is within the parameters of the requirements. 

[senan6806 · Accepted solution]

@RD_11

A warm welcome to HP Community!

As per this document, HP Smart requires iOS 10 or later. I believe you can install HP Smart on your iPad once you upgrade to the latest iOS. You may use the steps available here to update your iPad. 

Let me know how it goes!

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Have a great day!

[Allessior]

I have iPad MD371LL/A which does not have an upgrade path to IOS 10.  Therefore, while HpEprint worked beautifully on this iPad before you discontinued it, I can no longer print to my HP printers with this iPad because HP Smart requires IOS 10 at least.  Why did you do this to me?