Cannot log in or reset or anything

[2Lever]

Today my 3 week old Omnibook that I’ve been accessing with just facial recognition kicked me out and demanded a pin that I don’t have. There is no option for forgotten pin for windows hello and laptop doesnt let me try anything else. Recovery manager does not work even with USB and nor do any of the reset options. Using a windows11 boot usb does nothing either. I’m left with a complete useless brand new laptop. I’ve proved to HP I own it but they haven’t helped at all. Can anyone help me please 

[BeemerBiker]

Hello (pin or facial) requires a Microsoft account.  You should have been able to log in using your Microsoft account credentials.  This assumes you activated windows and created the hello facial.

Pin and facial, the "hello" stuff usually has to be re-acquired after a major update to windows.  I have had to update following a major hardware replacement, upgrade from 22h2 to 23h2 and after clearing TPM.

HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.