A few weeks ago my laptop was set to upgrade from Windows 10 to Windows 11. After a lengthy process it completed its install and hung on a black screen for a while. It would no longer properly boot up. Usually I could get it to the Home Screen (sometimes after hard resetting a couple of times), but I cannot functionally do anything. I can’t save files, open up a web browser, literally anything.
I took my laptop to a repair shop and they said there was an issue with the install and that all they would be able to do is reset my computer to factory settings because the laptop has a leather case that is attached to the chassis. Well, that’s spending over $100 and I lose all of my files - including work and recreational projects I’ve spent A LOT of time and effort on.
I purchased the laptop from HP just over two years ago. I can’t access the serial number to contact customer service because my computer won’t open up the window. I just want to know if HP is able to recover my data and reset my computer to a functioning state (and how much it will cost).
Can anybody help me with this? It’s frustrating to not have a “talk to a real person” button available.
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