Cannot start diagnostic UEFI

[Rick622]

HP Pavilion 15t-bc000 CTO, prod-t9y85av

I am trying to calibrate a new battery.  HP Support Assistant says I need to calibrate the battery, and online help refers me Hardware Diagnostics UEFI.  However, the instructions in my manual to get into UEFI (F2 after restart) don't work.  I've also tried F6 and F10, with combinations of ESC before the function key or SHIFT before the function key).  Anyway, I cannot get into UEFI and I'm really not sure that will calibrate the battery anyway.

This is my third battery.  The second battery did not really calibrate after hours and hours of calibration and I gave up and just left the laptop plugged in. On the original battery, I got a few years use but never really checked it.   So, I cannot even get into calibration with this battery - just use as is and by another in a year or so?

[Irwin6]

Hi @Rick622,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with calibrating the battery on your Laptop.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Rick622]

I have tried the items in the link  They did not work.  That's why I posted the question here.

[Irwin6]

Hi @Rick622,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support